TOURS IN SWITZERLAND – TOP 12 FAQ
Your questions answered for best private tours in Switzerland
What should I expect when I book tours with you?
Experience Switzerland Like a Local: Unforgettable Private Tours
Your satisfaction is guaranteed. Join the ranks of our highly satisfied customers and discover why we are considered a top-rated private tour provider.
Save Time & Money: Expertly crafted itineraries save you 25%+ on time and costs vs. DIY travel.
Flexibility & Peace of Mind: Weather changes? No problem! We adapt. Your pace, your interests.
Insider Access: Skip the crowds. Discover hidden gems. Our local guides unlock the real Switzerland.
Hassle-Free Travel: We handle logistics, reservations, and even language barriers.
Unbeatable Value: Best price guarantee. Transparent pricing. Complimentary photography.
Join the Elite: Experience the difference. Rated among the highest for premier private tours.
Best Price Guarantee - What it means for me?
BEST PRICE GUARANTEE
With the “Best Price Guarantee” Swiss Private Tour ensures that you, as our customer gets the latest and best price on the market. However, should you find a better deal elsewhere for the same tour service and service quality, we will match the price from an actual offer.
Swiss Private Tour thus makes tour price verily transparent on the website and adjust price accordingly to ensure our customers always get the best market price.
What happens in case of bad weather?
The weather in Switzerland can be quite unpredictable. In the event of inclement weather condition, we will always have an alternative plan-B and options ‘ll be plenty to choose from. This is just another another reason which sets us apart from the rest.
Where do you pick up and drop off?
All our tours start and end at the door-step of your hotel in Zurich, or in Zurich suburb cities. Although we will gladly pick up and drop off in other cities in Switzerland, you must contact us prior to booking a tour, as it may incur an additional charge.
What are my payments options ?
Booking and Payments
No payment is required at the time of booking. Payment is only required when your booking is approved.
The following payment methods are available for tour bookings:
- Secure payment by Credit Cards
- Payment by bank-transfer
- Partial / installments for full payment
What if I want to cancel my tour?
Our Commitment to Your Peace of Mind: A Fair & Understanding Refund Policy
We understand that unexpected things happen. That’s why we offer a flexible and understanding refund policy to give you peace of mind:
Cancellations 7 Days or More in Advance: You’ll receive a full refund, minus any bank or credit card processing fees (which are unfortunately outside our control).
Cancellations Within 7 Days: We understand that life happens. If you need to cancel within 7 days of your tour, we’ll do our best to accommodate you.
Medical Emergencies: We require a doctor’s note for medical cancellations.
Other Circumstances: If you have a valid reason for cancellation (e.g., unforeseen family emergency), please contact us. We’ll do our best to find a solution, such as rescheduling or offering a partial refund.
We strive to be as fair and accommodating as possible. Please contact us directly if you have any questions or concerns.
What kind of vehicle do you utilize?
Tour Vehicles
Mercedes Benz V Class -300d Executive edition (Extra-long)
Total passenger capacity: 7 | Front: Driver + 1 PAX | Middle row: 3 PAX | Last row: 3 PAX
The extra-long Mercedes-Benz V-Class 300d Executive edition provides smoothest journey in luxury. With full leather, specious and adjustable seats, extra leg room space in all rows, and air-conditioning, this vehicle is perfect for on the extended leisure tours. In-car Wi-Fi ensures passengers are always connected whilst on-the-go.
Our tour vans are Switzerland and EU compliant, registered Licensed Professional Vehicles, authorized for tour operation in Switzerland and European countries.
Our vans are modern, WIFI enabled, well-equipped, fully insured, and optimally maintained.
We are obliged to undergo periodical vehicle safety controls, conducted by the Swiss Road and Transportation Authority; we stringently comply with their safety standards and requirements.
What if the tour we would like to take is not listed?
Our private tours can be customized to best fit your needs, desires, and pace; we are exceedingly flexible in carving out unique set of itinerary that will meet your 100% satisfaction. You can send us your detail requirements from here.
We ask you to send us customization request before booking; although the example tours on our website are extremely well detailed, off the beaten natural wonders and many hidden gems which you ‘ll actually experience during your tours remains undisclosed – some things must come as hidden surprises.
Can we opt for a different tour destination on the day of our tour?
Yes, absolutely! We pride ourselves on our flexibility; however, please note that changing your tour destination may incur additional costs. Your tour guide will be happy to accommodate you, and to help you decide.
Do you do group tours for more than 6?
Yes we are able to provide tours for larger groups (more than 6) and also provide ground transportation / transfer services. You can send us your request by sending your enquiry.
Safety and Security?
Your Safety & Well-being are Our Top Priority
Clean and Safe Labeled Tour Operator: We are a recognized “Clean and Safe” labeled tour operator, adhering to the highest hygiene and safety standards.
Post-COVID Considerations: We prioritize your health and well-being with measures like flexible itineraries, allowing for social distancing where possible, and recommending the use of masks in crowded areas.
Experienced Guides & Local Knowledge: Our knowledgeable guides are well-versed in local regulations and can advise you on the latest safety guidelines and best practices.
Clean & Sanitized Vehicles: We maintain high standards of cleanliness and hygiene within our vehicles, ensuring your safety and comfort.
Focus on Open-Air Experiences: We emphasize outdoor activities and attractions whenever possible, minimizing exposure in enclosed spaces.
Flexibility & Peace of Mind: We offer flexible itineraries that can be easily adjusted based on your comfort level and any evolving travel restrictions.
What is a Private Tour?
A private tour is a tour organized exclusively for your party, and you are its only participants
Other advantages of a private tour are:
– It is custom-designed to best fit your needs, desires, and pace
– It offers personal attention, high flexibility, comfort, and a thoroughly relaxing experience
– Should you wish to stop anywhere, or visit something of interest to you that you see as you travel, your guide will do his best to accommodate your wishes
– You are not forced to stick to a fixed destination or a fixed tour plan
– Hotel pick up and drop off means no waiting and no waste of time
OFFICE OPENING HOURS
Tuesday – Saturday 09:00 AM – 5:30 PM
Sunday – Monday – CLOSED