Tours in Switzerland- top 16 FAQs
Your questions answered for best private tours in Switzerland
Best Price Guarantee - What it means for me?
BEST PRICE GUARANTEE
With the “Best Price Guarantee” Swiss Private Tour ensures that you, as our customer gets the latest and best price on the market. However, should you find a better deal elsewhere for the same tour service and service quality, we will match the price from an actual offer.
Swiss Private Tour thus makes tour price verily transparent on the website and adjust price accordingly to ensure our customers always get the best market price.
Did you win any award?
Private Tour operator which ‘d claim to have won any award is faked. Switzerland Tourism does not have award point system or grants any award; our success can only be measured by our customer satisfaction and retention, and other important factors in Key Performance Indicators (KPI).
Swiss Private Tour is a leading private tour operator in Switzerland, registered and license in Zurich.
Are your tours COVID Safe?
A private tour is a tour organized exclusively for your family or group with no outsiders.
As a “CLEAN AND SAFE” labeled private tour company Swiss Private Tour puts the safety and security of our guests and employees as our foremost priority ensuring that you have the safest, most relaxing and enjoyable vacation experience in Switzerland.
You can learn more about our COVID safety measures here.
What is a Private Tour?
A private tour is a tour organized exclusively for your party, and you are its only participants
Other advantages of a private tour are:
– It is custom-designed to best fit your needs, desires, and pace
– It offers personal attention, high flexibility, comfort, and a thoroughly relaxing experience
– Should you wish to stop anywhere, or visit something of interest to you that you see as you travel, your guide will do his best to accommodate your wishes
– You are not forced to stick to a fixed destination or a fixed tour plan
– Hotel pick up and drop off means no waiting and no waste of time
What should I expect when I book tours with you?
We provide tours no different than how we ‘ll show our beautiful country to our own family & friends when they visit Switzerland from overseas, that’s what differentiates us from the rest
It’s not about just sightseeing, it’s about creating cherish-able lifelong vacation memories and these will reflect in your exceptional quality vacation photos, beautifully captured by your own professional photographer-guides (photography is complimentary)
With our uniquely carved out tours means, you ‘ll enjoy more authentic vacation, get to see and do a lot more in a single day, no one else can provide, nor found in travel guides
Best value for money, guaranteed to save you travel time and cost by at least 25% when you compare with the anything else (you should research before booking with us)
What happens in case of bad weather?
The weather in Switzerland can be quite unpredictable. In the event of inclement weather condition, we will always have an alternative plan-B and options ‘ll be plenty to choose from. This is just another another reason which sets us apart from the rest.
Where do you pick up and drop off?
All our tours start and end at the door-step of your hotel in Zurich, or in Zurich suburb cities. Although we will gladly pick up and drop off in other cities in Switzerland, you must contact us prior to booking a tour, as it may incur an additional charge.
Do you do group tours for more than 6?
Yes we are able to provide tours for larger groups (more than 6) and also provide ground transportation / transfer services. You can send us your request by sending your enquiry.
What if the tour we would like to take is not listed?
Our private tours can be customized to best fit your needs, desires, and pace; we are exceedingly flexible in carving out unique set of itinerary that will meet your 100% satisfaction. You can send us your detail requirements from here.
We ask you to send us customization request before booking; although the example tours on our website are extremely well detailed, off the beaten natural wonders and many hidden gems which you ‘ll actually experience during your tours remains undisclosed – some things must come as hidden surprises.
Is it too late to book a tour for tomorrow?
In this eventuality, please call us at +41-44-520-9200, or contact us; we will do our best to accommodate you even on short notice, when possible.
Do I need to register for My Account?
Registering for an account is not mandatory; registering for My Account simply allows you to:
- Track and manage all your orders
- Cancel or change existing orders
- Create new orders with ease
Can we opt for a different tour destination on the day of our tour?
Yes, absolutely! We pride ourselves on our flexibility; however, please note that changing your tour destination may incur additional costs. Your tour guide will be happy to accommodate you, and to help you decide.
Do you offer Airport Transfer Service?
Yes, for airport transfer service please contact us at least a week in advance to check availability.
What is the length of your tours?
Tour duration is always visible on the tour information page.
Please note that each tour includes adequate time for a snack or coffee break, and lunch or dinner (based on tour itinerary), ensuring that you feel relaxed and do not become exhausted from your day. After all, your vacation should serve to rejuvenate you so that you can return to your routine life refreshed and reinvigorated!
It’s important to note that our tour price calculations exclude all break time, meaning that pricing is based solely on the duration of actual tour activities, rather than on the tour’s total duration.
What are my payments options ?
The following payment method options are available for tour bookings:
- Secure payment by Credit Cards
- Payment by PayPal
- Payment by bank-transfer
What if I want to cancel my tour?
We understand there are circumstances wherein a tour needs to be cancelled, so we are pleased to offer a very fair refund policy.
Cancellations seven days or more before your tour date are fully refundable, minus the following: bank or credit card transaction fees, and any fees that have been prepaid by us on your behalf for the purpose of your tour, such as public transport fees, entrance fees, etc.; this amount will be deducted from your refund.
For cancellations of less than a week before your tour, we are unable to provide refunds – except if you provide us with medical or other acceptable supporting evidence proving that you are prevented from taking your chosen tour on your booked date. Should we ascertain that an alternative tour, or rescheduling, is not feasible or possible, for an acceptable reason, you will be refunded as per the above terms. Kindly note that for a refund due to illness, a doctor’s documentation will be required.
What kind of vehicle do you utilize?
Our tour vans are Switzerland and EU compliant, registered Licenced Professional Vehicles, authorized for tour operation in Switzerland and European countries.
Our tours use American family-size, luxury minivans, with spacious six-passenger capacity; they are furnished with exceedingly comfortable leather seats.
Our vans are modern, WIFI enabled, well-equipped, fully insured, and optimally maintained.
We are obliged to undergo periodical vehicle safety controls, conducted by the Swiss Road and Transportation Authority; we stringently comply with their safety standards and requirements.
As many of our photography sightseeing tours are designed for unique destination trips, we often take local scenic routes in order to reach particular viewpoints that local tour buses cannot reach. For this reason, we do not conduct tours using buses or coaches, nor do we use vehicles that run on diesel fuel (vehicles that do not use unleaded gas), as these have limited restricted access to countryside destinations.
Additional Vehicles and/or Passengers
We can accommodate additional passengers, even when it will require additional vehicles. Kindly plan early, and contact us as soon as possible beforehand, to make your particular request.
Can we bring luggage with us?
You must check with us beforehand but yes, usually for multi-day tours which may require overnight stay in another city or town you can bring luggage based on maximum luggage capacity of the vehicle being used for the tour.
Is using a child seat mandatory in Switzerland?
We strictly adhere to Swiss regulation concerning use of a child seat. Below are the most important regulations concerning the transportation of children in Switzerland:
Babies and children must be correctly secured in a child’s car seat for their weight and age. The seat must bear the correct ECE security label. A proper restraint device (for example booster seats with or without back head support), which is admitted according to the ECE-convention Nr. 44, must be used on seats with 3-point safety belt for the transport of children. The first 2 digits of the verification code on the ECE-label must be 03 or 04.
Children under 12 years must sit in a special child seat if they are under 150 cm tall.
Children over 150 cm tall and children over 12 years of age must wear a seat belt.
On seats using pelvic restraints (older cars or minibuses), only children up to the age of 7 years must be secured using a children safety seat.
In principle children are allowed to sit on the front passenger seat regardless of their age. If your car is equipped with airbags, rear-facing car seats may only be used if the front airbag on the passenger’s side is deactivated.
OFFICE OPENING HOURS
Monday – Friday 09:00 AM – 5:30 PM
Saturday – Sunday – CLOSED
Our Office is closed from December 17, 2022 – January, 12, 2023. Due to limited resources and operating hours, response to your queries may ‘ve little delays. We thank you for your understanding. Happy Holidays!